Enterprise AI

Customer intelligence, made actionable.

Cogni helps sales and customer-service teams turn disconnected customer data and everyday interactions into clearer insight, better prioritisation and more relevant action.

The Cogni approach

See the customer story behind every interaction.

Customer information often lives across CRM records, transactions, support cases and day-to-day conversations. Cogni helps teams bring those signals together, so they can understand the person and the priority behind the data.

Generative AI powered by CRM, ERP, lead-generation, online shops and POS, and omnichannel data sources

Capabilities

Understand customer context

Bring together CRM data, transactions, interactions and relevant signals in one more useful view.

Recognise sentiment and priority

Help teams understand customer emotion, identify urgent cases and focus effort where it matters.

Move work forward

Generate summaries, interaction timelines, recommended actions and more personalised responses.

Built for customer-facing teams

Support better relationships at every stage.

Cogni for Sales

Help sales teams understand and prioritise leads, enrich customer context and prepare more relevant outreach.

Cogni for Customer Service

Help customer-service teams understand sentiment, summarise case history, prioritise issues and support faster, more considered responses.

Salesforce AppExchange

Designed for the workflows where customer relationships happen.

Cogni Case AI brings sentiment insight, case-summary timelines, auto-routing and automation into Salesforce workflows.

Cogni Case AI is the name of Cogni's Salesforce AppExchange solution.

View AppExchange listing

Make every customer interaction more meaningful.

Explore how Cogni can help your team turn customer information into more confident action.